ADIB’s digital banking platform for businesses sees double-digit growth

Abu Dhabi, UAE: The Islamic Bank of Abu Dhabi (ADIB), a leading Islamic financial institution, today announced that it has recorded double-digit growth in the adoption of its digital banking platform for businesses over the past three years, indicating an increase in the number of customers preferring to transact. online and in branch.

Aimed at companies of all sizes, ADIB Direct is a secure and centralized platform that integrates a suite of banking solutions into a single, simplified interface. Businesses do not need to visit a branch to use the service. The platform is available on the web, mobile devices, and smartwatches. ADIB Direct automates many services, offering significant time and cost savings.

ADIB Direct has achieved many milestones since its introduction in 2019. The service has benefited 22,588 MSMEs (micro, small and medium enterprises), bringing the number of customers using this service to 23,789. experienced massive year-over-year growth with an 88% growth in the number of transactions on ADIB Direct. In addition, the number of in-branch transactions fell from 33% in 2019 to 14% in 2022.

ADIB is committed to providing digital banking innovations that provide convenience and ease. Businesses can access the service without having to visit a branch and can rest assured that they can make payments securely with two-factor authentication and virtual tokens for approval. 700,000 ADIB customers are now digitally enabled on ADIB’s online banking platforms.

Business banking customers using ADIB Direct can benefit from a central view of ADIB’s wide range of new banking features and enhanced functionality to manage their finances locally and internationally. These features include customizable dashboards, working capital view, cash flow forecasting, and trade finance management, which are accessible on all devices, including a mobile app.

The Bank has rolled out a number of digital initiatives over the past year, including providing customers with convenient remote account opening services through a government-linked facial recognition system, the launch of ADIB Chat Banking, the first Emirati customer service chatbot in the UAE and “Amwali”, the world’s first Islamic digital proposition targeting young people aged 8 to 18. ) developer portal, allowing fintech developers to use ADIB APIs in the purpose of developing their own applications.

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